Privacy Policy

Last updated: January 2025

Introduction

Coping and Healing Counseling (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (chctherapy.com) or use our services.

HIPAA Compliance

As a mental health care provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). All Protected Health Information (PHI) is handled in accordance with HIPAA regulations. We maintain physical, electronic, and procedural safeguards to protect your PHI.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and mailing address when you contact us or request an appointment.
  • Health Information: Mental health information you provide during assessments, intake forms, and therapy sessions.
  • Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
  • Insurance Information: Insurance provider details for billing purposes.

How We Use Your Information

  • To provide and improve our mental health services
  • To process appointments and billing
  • To communicate with you about your care
  • To comply with legal obligations
  • To improve our website and user experience

Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

  • With your written consent
  • With insurance companies for billing purposes
  • As required by law (e.g., mandatory reporting obligations)
  • To protect your safety or the safety of others in emergency situations

Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your information. Our electronic health record systems are HIPAA-compliant.

Your Rights

You have the right to:

  • Access your health records
  • Request corrections to your information
  • Request restrictions on how your information is used
  • Receive a copy of this privacy policy
  • File a complaint if you believe your privacy rights have been violated

Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and analyze usage. You can control cookie settings through your browser preferences.

Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Phone: 404-832-0102
  • Email: support@chctherapy.com
  • Address: Alpharetta, GA 30022